Frequently Asked Questions
Q. Do I need to make an appointment for services?
A. Although we can sometimes accommodate "walk-ins,"Rejuvenation is set up for pre-scheduled appointments. This is especially true if you need a specific time or prefer a certain therapist for your services. Appointments for services and packages can be reserved with a valid credit card number or a gift certificate on file.
Q. How far in advance do I need to schedule appointments?
A. Though many times we are able to schedule appointments on the same day of your call, we usually suggest scheduling two or three days in advance of your desired date. Keep in mind also that packages and group bookings take longer to coordinate, so you'll probably want to allow a week or two for the best selection of times and services.
Q. What happens if I am late for my appointment?
A. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you and our staff on schedule. Although we will do whatever we can to accommodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time, especially if the client is more than ten minutes late. Please note that the client is responsible for payment for the scheduled service, not the time that was given.
In the case of a package, we will generally cut the service time of the first scheduled service to keep the other services on time. Again, the client is responsible for payment of the scheduled services.
Q. What if my technician or therapist is running late?
A. Unfortunately, sometimes timing issues occur that are beyond our control. When a service starts late due to a technician or staff member issue, we will make every attempt to give the client the full service. If timing issues for either party prevent this, we will make other arrangements to reschedule the appointment or resolve it to the client's satisfaction.
Q. What is your cancellation policy?
A. We ask that you give us a minimum of 12 hours notice for any single appointment and 48 hours if you have two or more same-day appointments. Failure to appear for your appointment or less than adequate notice is subject to full charge. Of course, there is special consideration for serious illness or emergencies.
In order to ensure that our service providers are compensated for the time they have set aside for you, we require a credit card or gift card to guarantee all appointments.
Q. Do I need to make a deposit to guarantee the appointment?
A. In the event of a cancellation of less than 24 hours or "no-show" for any or all services, the credit card on file will be charged a half fee for all services cancelled. For group bookings, one credit card number may be given to secure the appointments but will be charged for any cancellations or no-shows within the group. This policy has been established to insure that our service providers are compensated for the time they set aside for you. Without proper notice of cancellations, these service providers are unable to rebook these appointments with other guest or services. Therefore forfeiting any wage they may have earned. Thank you for you understanding in this matter.
Q. May I request a male or female massage therapist?
A. Certainly. All of our therapists are trained to create a safe and comfortable environment for each guest. If you have a preference for a male or female massage therapist, be sure to mention it when you are scheduling your appointment. Please note that at this time, all nail technicians and estheticians are female.
Q. Once I see a certain therapist or technician, am I required to see them exclusively?
A. No. While we certainly encourage relationship building between each technician and their regular clients, we encourage our customers to try working with different staff members. Each staff member has their own personality, style and specific areas of expertise, so it is only natural to want to find the person or persons who best suit your specific needs. The bottom line is that we want you to be happy with your services as well as your service provider!
Q. Do I have to undress completely for spa services?
A. No. However, our staff is trained to provide each client with a high level of comfort and privacy during their visit. Draping with sheets and/or towels are a part of all massage, skin care and spa services, and robes and slippers are provided to clients having more than one massage/spa service.
Clients may also feel free to wear undergarments or bathing suits during treatments if desired, keeping in mind that they may get oily or wet during the treatment. Disposable undergarments are available for spa services as well. Whatever the service, clients should feel free to voice their concerns or preferences throughout the treatment.
Q. Should I tip my therapist or technician?
A. While tipping is not required or expected, it is always appreciated by staff members. If you feel you have received excellent service, you are welcome to show it by offering a gratuity to any staff members who assisted you.
Q. How much should I tip?
A. Most clients tip for spa services in the same way that they would in a restaurant...usually at a rate of 10 - 20%. Gratuities may be added to your check or credit card and will be distributed to the appropriate staff members.
Q. Is childcare available?
A. While we do everything possible to accommodate the needs of our clients, we are not able to offer childcare during spa appointments. If your child must accompany you to your appointment, they must stay with you in the treatment room. For the enjoyment of all spa guests, we also ask that everyone use their "spa voice" at all times in the spa.
Q. Do you allow cell phones in the spa?
A. Please help us maintain our relaxing, restorative environment by silencing all cell phones and pagers upon entering the spa. If an emergency arises, please keep any conversations as quiet and brief as possible.
Q. Do you offer refunds on retail merchandise or gift cards/certificates?
A. It is our policy to exchange any product purchased for a full store credit within a 2 week period of the purchase
We do not offer refunds on gift card/certificate purchases, but will gladly transfer the card/certificate to another individual with the return of the original gift card/certificate.